FAQs
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are usually processed within 1 business day. Once shipped, delivery typically takes 7–15 business days, depending on your location. You will receive a tracking number as soon as your order is on its way.
2. Do you ship internationally?
Yes. Retro-Era ships worldwide, including Europe, Switzerland, the UK, and the United States. Shipping times may vary slightly depending on the destination.
3. Are the games already included on the console?
Our consoles come with up to thousands of classic retro games preloaded, depending on the storage version you choose. The exact number may vary based on game size and system configuration.
4. Do I need an internet connection to play?
No. No internet connection is required. All games are playable offline, anytime and anywhere.
5. Is this console suitable for children?
Yes. Retro-Era consoles are designed to offer simple, fun, and non-addictive gameplay, making them a great option for children and families. There are no ads, subscriptions, or in-game purchases.
6. Can adults enjoy this console too?
Absolutely. Retro-Era was created especially for adults who want to relive the classic games of their childhood and share those experiences with their children.
7. Are these original games?
Retro-Era consoles are designed to support classic retro games. Game availability may vary due to regional and legal considerations. Our focus is on delivering a smooth retro gaming experience.
8. Is the console easy to use?
Yes. The console is plug & play. Simply turn it on and start playing — no setup, no downloads, no accounts required.
9. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, contact our support team and we’ll guide you through the return process.
10. What should I do if my order arrives damaged or doesn’t arrive?
If your order arrives damaged, incomplete, or doesn’t arrive within the expected timeframe, please contact us immediately. Our support team will make it right.
11. Is this a good gift?
Yes. Retro-Era products are one of our most popular gift choices — perfect for parents, kids, and anyone who loves classic gaming and meaningful experiences.
12. How can I contact Retro-Era support?
You can reach us anytime through our Contact Us page or by email. Our support team is happy to help and usually responds within 24 hours.